Can I send it as a gift?

Yes. Many items are suitable for gifts because they are lightweight, easy to wear or use, and connected to Fukuoka craft. If you have a deadline, contact us before ordering.

FAQ

Q: Where do you ship from, and how long does it take?

Every piece ships directly from Fukuoka, Japan. Orders are dispatched within 1 to 3 business days, and delivery to the United States typically takes about 6 to 12 business days after dispatch, depending on customs.

Q: Will I have to pay customs duties?

Orders ship from Japan, so import duties or taxes may be charged on delivery depending on the destination country's rules. These charges are the recipient's responsibility.

Q: What should I do if a piece is sold out or limited?

Use the Request availability form with the product name, destination country, deadline, quantity, and whether a similar Fukuoka-woven piece would be acceptable. We will confirm the exact piece, a close alternative, or future restock possibilities.

Answers to the questions we most often receive about Fukuoka Silk: shipping from Japan, customs duties, sold-out pieces, availability requests, returns, and the meaning of Hakata-ori gifts.

Shipping and duties

Where do you ship from, and how long does it take?

Every piece ships from Fukuoka, Japan. Orders are usually dispatched within 1 to 3 business days. Delivery time depends on the destination country and customs processing; United States delivery commonly takes about 6 to 12 business days after dispatch.

Will I have to pay customs duties or import taxes?

Orders ship internationally from Japan. Import duties, taxes, or carrier handling fees may be charged by the destination country and are the recipient's responsibility unless the checkout states otherwise.

Availability and limited pieces

What should I do if a piece is sold out or limited?

Use the Request availability form with the product name or URL, destination country, deadline, quantity, and whether a close alternative would be acceptable. We will confirm whether the same weave, a similar Fukuoka-woven piece, or a future restock can be sourced.

Can you help choose a similar item?

Yes. If you are choosing by occasion, form, or recipient, start with Shop by form. For corporate or larger gift needs, use the wholesale and corporate gifts inquiry page.

Craft and gift meaning

What is Hakata-ori?

Hakata-ori is a traditional woven textile from Fukuoka, Japan, known for dense structure, crisp texture, and formal motifs such as the Kenjo pattern. Read What Is Hakata-ori? for the short explanation.

Can I send Fukuoka Silk as a gift?

Yes. Many pieces are lightweight, practical, and connected to Fukuoka craft, which makes them suitable for travel gifts, ceremony, business gifts, and personal milestones. If timing matters, contact us before ordering.

Returns and support

What is your return policy?

Returns are accepted for eligible unused items within the stated return window. Please contact Fukuoka Silk before sending anything back so we can confirm the process and return address.

For order questions, product availability, or a request that does not fit the forms above, please use Contact.

Country/region

FAQ